Motorola Repair Submission Receipt Tracking (RMA) Number 160304-012049

Print 2 copies of this document; keep one for your records and include one in the box.
Dear Customer, We have received your online repair request. Please read the following information before shipping your device to us.
General Information
Your Tracking Number (RMA) is 160304-012049. Please write this number on the outside of the package and keep it for future reference and to track the status of your request on our support website. You will receive a separate email from FedEx with a prepaid shipping label. Please print the label and apply to your return packaging. Once we receive your device, we'll do our best to get it back to you within 5 working days. (During holiday periods, this may take 2 days longer) The repair estimate is based on the information you provided in the repair submission. If we discover damage not covered under warranty, we will contact you with a new estimate. If the damage is so severe that the device cannot be repaired, we will return it to you at no additional cost.	IMEI/MEID Number: 359298058483196 Model: Moto G (2nd Generation) Problem Description: Repair Categories Audio Speaker / Mic Poor media audio Repair Estimate:$0.00 Selected Service Offers: Repair and Return Program In Warranty Standard Repair Pre-Paid FedEx Label
How to Pack & Ship your Device 1. Back up or migrate your personal data to ensure you don't lose anything. We are unable to preserve any personal data or media during repair. 2. Perform a factory data reset to clear your personal information to to allow us to access your device. 3. Print this email and include it inside the package. 4. Include your proof-of-purchase (if required for warranty). 5. Don't include any accessories like SIM cards, chargers, batteries, customized removable backs, battery doors, headsets or cases, as we cannot guarantee they will be returned. 6. Use secure packaging; ensure the box is well sealed and the product is well protected. We recommend using the free FedEx packaging available at FedEx locations. 7. To find the nearest FedEx Drop-off location, click here
Thank you, Your Moto Care Team
SHIPPER INFORMATION dristan deeham 3938 75th W St apt 1401, Bradenton, FL, 34209	REPAIR DEPOT INFORMATION Motorola Service Center Service and Repair 13301 Park Vista Blvd, Suite 200 Fort Worth, TX,76177
SN - 359298058483196	RMA - 160304-012049
Print 2 copies of this document; keep one for your records and include one in the box.