A note from Penn National Gaming CEO Jay Snowden

Dear Hanh, The past few weeks have been an uncertain time for all of us, and we appreciate the overwhelming support we’ve received from our customers. The casino and hospitality industries are being challenged in unprecedented ways. The COVID-19 outbreak creates new challenges almost every day, and we’re working nonstop to adapt to those challenges and provide support and communication to our team members and customers. In order to stop the spread of COVID-19 we have complied with the mandated closures from state and local governments and temporarily shut down all our land-based casinos. And while we hope to reopen them as soon as we can safely do so, our employees and our communities are being impacted in a very serious way. Despite our casinos being closed and to help our team members during this very difficult time, we will be paying our team members their wages and benefits through March 30th or 31st, 2020. We have also been actively working with our communities to donate any perishable food items to local food banks. In the meantime, we’d like to share some important news about your mychoice® membership, your local casino and the benefits and rewards you deserve:   • The safety and health of our employees and our mychoice members is our top priority. Please be assured that every decision we make is based on this promise. • mycash® balance expirations will be put on hold until further notice. This will give you plenty of time to redeem your mycash when your favorite mychoice casinos reopen. • If you received hotel or food offers, Free SlotPlay®, or free table play valid during the time your favorite casino is closed, we guarantee that similar offers will be available when the casino reopens. • Tier reset will be extended. We will communicate a date in the future and will not reset tiers on March 31, 2020, as previously communicated. • We understand the importance of your tier status and shortly we will be communicating ways for you to retain your tier status in 2021. While we are eagerly waiting to see you again in person, you can continue to experience all the fun and excitement of your favorite slot machines for free at Hollywoodcasino.com. In addition, Pennsylvania residents can play real slot machines and table games at Pa.Hollywoodcasino.com, and link your mychoice account to earn mycash and tier points. We’ll continue to stay connected and provide you with regular communication. You can find those updates at mychoice.com and on our mychoice Facebook page. Please visit these pages often and check your email for important updates and information. Thank you for your understanding and loyalty…and above all, stay safe and healthy. Sincerely, Jay Snowden President and Chief Executive Officer Penn National Gaming, Inc. GAMBLING PROBLEM? PLEASE CALL 800.522.4700 Must be 21. Self-exclusion program enrollees in any state in which Penn National Gaming affiliated properties operate, are not eligible to gamble at any property. Gambling problem? Call 1-800-522-4700 for help. In MO 1-888-BETSOFF, IN 1-800-9-WITH-IT, OH 1-800-589-9966, PA, IL, NJ and WV 1-800-GAMBLER, MA 1-800-426-1234, MI 1-800-270-7117, NM 1-888-696-2440 MS 1-888-777-9696. ©2020 Penn National Gaming, Inc. All Rights Reserved. This email was sent by: Penn National Gaming 825 Berkshire Blvd # 200 Reading, PA, 19610-1247 If you do not wish to receive further emails from Penn National Gaming, Inc., unsubscribe here. This message was intended for Hanh Vo A4000733588,012049@gmail.com.