What Other Guests Are Asking

Frequently Asked Questions

Frequently Asked Questions We hope this note finds you and your loved ones healthy and safe. This has been an especially difficult time for all of us and our thoughts are with everyone who has been impacted by COVID-19. The impact of this disease has been devastating for those who have been sick, lost their lives or have loved ones suffering from it and it has also created significant economic hardships for many. We wish only the best for everyone that has been impacted and look forward to the day when we can welcome you back to our casinos. We know that some of you may be concerned about benefits and rewards that you earned at a mychoice® casino. While you have other, more important things to be concerned about right now, we want to assure you that your benefits and rewards will be here waiting for you, when we are able to open our doors and welcome you back to our casinos. Several of you have written to us with questions about your mychoice account and we wanted to take the time to respond to the most frequently asked questions we have received.   What is going to happen to my offers that I can’t use while you’re closed? If you received hotel or food offers, Free SlotPlay® or free table play, valid during the time your favorite mychoice casino is closed, we guarantee that similar offers will be available when the casino reopens.   Where can I get my 2019 win/loss statement? You can get your win/loss statement on mychoice.com. Log in with your email address and password on mychoice.com. If you have not created an online account, click on “Register” in the upper right-hand corner to create an account. Click on "My Account". You will be taken to the account details page where your win/loss statements will be available. If you play at Cactus Petes in Jackpot, NV, please visit http://cactuspetes.mychoice.com to view your account details. The casino closures are going to make it harder for me to get to the next tier level, how are you going to address this lost opportunity to earn tier points? We understand the importance of your tier status and we will be communicating ways for you to retain your tier status in 2021 soon.   Is my mycash going to expire? mycash balance expirations will be put on hold until further notice. This will give you plenty of time to redeem your mycash when your favorite mychoice casinos reopen.   When are you going to reopen? The safety and health of our employees and our mychoice members is our top priority. We will reopen when our local and state officials allow businesses to reopen. As soon as we have opening dates, we will notify you through email, our websites, and our Facebook pages.   What are you doing to clean your properties when you are closed? Since we were required to close our casinos, we have been deep cleaning our facilities, including slot machines, railings, seating, escalators, elevator buttons, and menus. In addition, we are installing new equipment at all of our casinos, which will spray an atomized sanitizer mist to disinfect everything it encounters. The health and well-being of our guests and team members has always been and will continue to be our paramount concern. Once we are able to open our casinos, we will continue following the stringent CDC-recommended protocols, including increased daily cleaning regimens, maximizing air circulation, cancelling or postponing live events, and reducing the number of chairs at our dining facilities, table games, and poker rooms, as well as the number of slot machines in play at any one time, to increase social distancing, among other initiatives. Please know that even though our doors may be closed today, we do wish you were here, and we hope to welcome you back very soon. In the meantime please take care of yourself and your loved ones. We look forward to fun times to come! Jennifer Weissman Sr. Vice President and Chief Marketing Officer Penn National Gaming, Inc. GAMBLING PROBLEM? PLEASE CALL 800.522.4700 Must be 21. Self-exclusion program enrollees in any state in which Penn National Gaming affiliated properties operate, are not eligible to gamble at any property. Gambling problem? Call 1-800-522-4700 for help. In MO 1-888-BETSOFF, IN 1-800-9-WITH-IT, OH 1-800-589-9966, PA, IL, NJ and WV 1-800-GAMBLER, MA 1-800-426-1234, MI 1-800-270-7117, NM 1-888-696-2440 MS 1-888-777-9696. ©2020 Penn National Gaming, Inc. All Rights Reserved. This email was sent by: Penn National Gaming 825 Berkshire Blvd # 200 Reading, PA, 19610-1247 If you do not wish to receive further emails from Penn National Gaming, Inc., unsubscribe here. This message was intended for Hanh Vo A4000733588, 012049@gmail.com.

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A message from Penn National Gaming CEO Jay Snowden

Dear Hanh, The past few weeks have been a very stressful time for all of us, and I hope you and your family are remaining healthy and safe. What began as a great start to 2020 has us now facing an unimaginable new challenge. I remember the impact of past economic crises, such as the 2008/2009 recession, but those don’t compare to the toll COVID-19 has taken on the gaming and hospitality sector. According to a report from Moody’s Investor Services, the gaming industry is second only to the major airlines in terms of the most impacted industries by the pandemic. With all of our 41 properties in 19 states temporarily shuttered, we are making difficult decisions to help preserve our liquidity and ensure a brighter future for our Company’s team members, customers, shareholders and other key stakeholders. As CEO, I am committed to doing everything in my power to ensure we persevere and figure out a way to come out of this stronger and better than ever. Since having to suspend operations at our properties, Penn National has been continuing to pay our team members their full wages and benefits through March 31. However, several states have announced extensions of their temporary closure orders and other states may soon follow suit. Given the uncertainty about the duration of the pandemic, and with no meaningful revenue for the foreseeable future, Penn National will be implementing unpaid furloughs impacting approximately 26,000 team members companywide beginning April 1. This decision was extremely difficult to make for all of us at Penn. Penn National is a family, and we deeply regret the hardship this will place on our team members and their loved ones. To try to help ease some of the burden, we’re maintaining medical benefits for eligible team members through June 30. In addition, Penn National has established a special COVID-19 Emergency Relief Fund under our Penn National Gaming Foundation to provide direct assistance to team members and local relief organizations in need in our communities. We have already raised over $1.2 million in dedicated relief funds, including more than $425,000 in personal contributions from me and my senior management team, our Board of Directors, and our GMs. We will continue to work tirelessly to grow these relief funds over the coming days and weeks. I am proud of the fact that when the call came down from our governors across the country to temporarily close our facilities, our team members managed the process in a safe and orderly fashion, ensuring the health and well-being of our guests. I’m equally proud of the fact that since closing our doors over a week ago, our properties have donated more than 45 tons of food to local food banks and homeless shelters in our communities, ensuring our perishable food items can help those in need. In addition, our properties have donated thousands of unused masks and surgical gloves to first responders and health care providers. In times of crisis, we come together. Penn National is taking the following additional short-term actions to reduce our cost structure during the property closures:   • Immediate, meaningful pay cuts for me and our remaining property and corporate leadership teams until such time as our properties have substantially returned to normal operations; • Our Board of Directors has elected to forgo any of their cash compensation until such time as our properties have substantially returned to normal operations; • The majority of Corporate team members will also be furloughed, and we’ll be operating with a minimum, mission critical staffing of less than 850 team members companywide during the closures.   Pride, hard work, perseverance, family focus and grit has defined us over the years at Penn National, and that is exactly what will get our Company through this current challenge as well. I recognize that you have many choices in how to spend your entertainment dollars and I am so appreciative for the loyalty you have shown to our casinos and team members over the years. We will continue to update you about your local casino through email and through our social media accounts. In the meantime, please be mindful to take steps to protect yourself and your loved ones, including social distancing and recognizing those who are most vulnerable, including the elderly and those with underlying health conditions. Sincerely, Jay Snowden President and Chief Executive Officer Penn National Gaming, Inc. GAMBLING PROBLEM? PLEASE CALL 800.522.4700 Must be 21. Self-exclusion program enrollees in any state in which Penn National Gaming affiliated properties operate, are not eligible to gamble at any property. Gambling problem? Call 1-800-522-4700 for help. In MO 1-888-BETSOFF, IN 1-800-9-WITH-IT, OH 1-800-589-9966, PA, IL, NJ and WV 1-800-GAMBLER, MA 1-800-426-1234, MI 1-800-270-7117, NM 1-888-696-2440 MS 1-888-777-9696. ©2020 Penn National Gaming, Inc. All Rights Reserved. This email was sent by: Penn National Gaming 825 Berkshire Blvd # 200 Reading, PA, 19610-1247 If you do not wish to receive further emails from Penn National Gaming, Inc., unsubscribe here. This message was intended for Hanh Vo A4000733588, 012049@gmail.com.

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Hanh Vo mychoice # A4000733588 Get sneak peeks of new games, fun Slot Duels, Jigsaw puzzles for credits and so many more exclusive campaigns that will excite you! Plus, interact with other players who share the same interests as you! Like us on Facebook and join our growing community!   STAY CONNECTED   These games are intended for use only by those 21 or older, and only for amusement purposes. No actual money or anything of value can be won playing these games. Practice or success at social gaming does not imply future success at real-money gambling. GAMBLING PROBLEM? In Missouri, call 1.888.BETS.OFF or visit 888betsoff.org. In Kansas, Getting Help is your Best Bet. ksgamblinghelp.com KS, ME, NV call 800.522.4700, IL, WV and PA 1.800.GAMBLER, IN 800.9.WITH.IT, MA 800.426.1234, MS 888.777.9696, NM 888.696.2440, OH 800.589.9966. This email was sent by: Penn National Gaming 825 Berkshire Blvd # 200 Reading, PA, 19610-1247 If you do not wish to receive further emails from Penn National Gaming, Inc., unsubscribe here. This message was intended for Hanh Vo A4000733588,012049@gmail.com.

A note from Penn National Gaming CEO Jay Snowden

Dear Hanh, The past few weeks have been an uncertain time for all of us, and we appreciate the overwhelming support we’ve received from our customers. The casino and hospitality industries are being challenged in unprecedented ways. The COVID-19 outbreak creates new challenges almost every day, and we’re working nonstop to adapt to those challenges and provide support and communication to our team members and customers. In order to stop the spread of COVID-19 we have complied with the mandated closures from state and local governments and temporarily shut down all our land-based casinos. And while we hope to reopen them as soon as we can safely do so, our employees and our communities are being impacted in a very serious way. Despite our casinos being closed and to help our team members during this very difficult time, we will be paying our team members their wages and benefits through March 30th or 31st, 2020. We have also been actively working with our communities to donate any perishable food items to local food banks. In the meantime, we’d like to share some important news about your mychoice® membership, your local casino and the benefits and rewards you deserve:   • The safety and health of our employees and our mychoice members is our top priority. Please be assured that every decision we make is based on this promise. • mycash® balance expirations will be put on hold until further notice. This will give you plenty of time to redeem your mycash when your favorite mychoice casinos reopen. • If you received hotel or food offers, Free SlotPlay®, or free table play valid during the time your favorite casino is closed, we guarantee that similar offers will be available when the casino reopens. • Tier reset will be extended. We will communicate a date in the future and will not reset tiers on March 31, 2020, as previously communicated. • We understand the importance of your tier status and shortly we will be communicating ways for you to retain your tier status in 2021. While we are eagerly waiting to see you again in person, you can continue to experience all the fun and excitement of your favorite slot machines for free at Hollywoodcasino.com. In addition, Pennsylvania residents can play real slot machines and table games at Pa.Hollywoodcasino.com, and link your mychoice account to earn mycash and tier points. We’ll continue to stay connected and provide you with regular communication. You can find those updates at mychoice.com and on our mychoice Facebook page. Please visit these pages often and check your email for important updates and information. Thank you for your understanding and loyalty…and above all, stay safe and healthy. Sincerely, Jay Snowden President and Chief Executive Officer Penn National Gaming, Inc. GAMBLING PROBLEM? PLEASE CALL 800.522.4700 Must be 21. Self-exclusion program enrollees in any state in which Penn National Gaming affiliated properties operate, are not eligible to gamble at any property. Gambling problem? Call 1-800-522-4700 for help. In MO 1-888-BETSOFF, IN 1-800-9-WITH-IT, OH 1-800-589-9966, PA, IL, NJ and WV 1-800-GAMBLER, MA 1-800-426-1234, MI 1-800-270-7117, NM 1-888-696-2440 MS 1-888-777-9696. ©2020 Penn National Gaming, Inc. All Rights Reserved. This email was sent by: Penn National Gaming 825 Berkshire Blvd # 200 Reading, PA, 19610-1247 If you do not wish to receive further emails from Penn National Gaming, Inc., unsubscribe here. This message was intended for Hanh Vo A4000733588,012049@gmail.com.