Confirmation from FedEx Email/Online Label

Hello dristan deeham, MOBILITY SERVICE CENTER-RP-RET has provided 1 shipping label for your convenience. Print your label by 03/18/2016 using one of these options: Print label yourself. Or FedEx Office locations can print label for you by scanning barcode below from your mobile device. Note: Once you view your label with an option above, you may only use that option to print or reprint within 5 days of accessing the label. Shipment summary Ship to: MOBILITY SERVICE CENTER-RP-RET Recipient Phone: 8007345870 Item description: Motorola Device Return merchandise authorization (RMA): 160304-012049 For shipment questions or expired label access call 8007345870. Message from MOBILITY SERVICE CENTER-RP-RET: The Motorola Serial Number is: 359298058483196 Want to learn more about using fedex.com? Go to FedEx Support. Label ID Label Code eHh4sRqhsPgu - J;hvv7ba_o3f

Motorola Repair Submission Receipt Tracking (RMA) Number 160304-012049

Print 2 copies of this document; keep one for your records and include one in the box.
Dear Customer, We have received your online repair request. Please read the following information before shipping your device to us.
General Information
Your Tracking Number (RMA) is 160304-012049. Please write this number on the outside of the package and keep it for future reference and to track the status of your request on our support website. You will receive a separate email from FedEx with a prepaid shipping label. Please print the label and apply to your return packaging. Once we receive your device, we'll do our best to get it back to you within 5 working days. (During holiday periods, this may take 2 days longer) The repair estimate is based on the information you provided in the repair submission. If we discover damage not covered under warranty, we will contact you with a new estimate. If the damage is so severe that the device cannot be repaired, we will return it to you at no additional cost.	IMEI/MEID Number: 359298058483196 Model: Moto G (2nd Generation) Problem Description: Repair Categories Audio Speaker / Mic Poor media audio Repair Estimate:$0.00 Selected Service Offers: Repair and Return Program In Warranty Standard Repair Pre-Paid FedEx Label
How to Pack & Ship your Device 1. Back up or migrate your personal data to ensure you don't lose anything. We are unable to preserve any personal data or media during repair. 2. Perform a factory data reset to clear your personal information to to allow us to access your device. 3. Print this email and include it inside the package. 4. Include your proof-of-purchase (if required for warranty). 5. Don't include any accessories like SIM cards, chargers, batteries, customized removable backs, battery doors, headsets or cases, as we cannot guarantee they will be returned. 6. Use secure packaging; ensure the box is well sealed and the product is well protected. We recommend using the free FedEx packaging available at FedEx locations. 7. To find the nearest FedEx Drop-off location, click here
Thank you, Your Moto Care Team
SHIPPER INFORMATION dristan deeham 3938 75th W St apt 1401, Bradenton, FL, 34209	REPAIR DEPOT INFORMATION Motorola Service Center Service and Repair 13301 Park Vista Blvd, Suite 200 Fort Worth, TX,76177
SN - 359298058483196	RMA - 160304-012049
Print 2 copies of this document; keep one for your records and include one in the box.

Tell us how we did!

Hello dristan, At Motorola, we want to provide you with the best customer service experience possible. So, we'd first like to learn where we can improve. Please tell us about your recent experience with our customer service team by taking this short survey-about two minutes of your time. Click here to take the survey. Thank you, Motorola Customer Service MOTOROLA and the Stylized M Logo are trademarks of Motorola Trademark Holdings, LLC. Facebook is a trademark of Facebook, Inc. Android, Google Play, Google, Gmail, the Google Logo, Google Chrome, Google Maps, Google Talk, YouTube and other marks are trademarks of Google Inc. All other trademarks are the property of their respective owners. ©2014 Motorola Mobility LLC. All rights reserved.

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